Refund policy

Return & Refund Policy

At Engraved Legacy, every product is custom engraved and made to order. Because of the personalized nature of our products, we operate under the following policy:

Custom & Personalized Items

• All engraved and personalized items are final sale.

• We do not accept returns or offer refunds for:

  • Name spelling provided by the customer

  • Design choices approved at checkout

  • Changes of mind after ordering

• Once production has started, the order cannot be cancelled.

Order Review & Accuracy

• Customers are responsible for reviewing all personalization details (names, dates, spelling, and layout) before submitting an order.

• By placing an order, you confirm that all provided details are correct.

Damaged or Defective Items

If your item arrives damaged or defective, we will make it right.

Please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the item

• Photos of the packaging

If the issue is confirmed, we will offer:

• A replacement, or

• A refund (at our discretion)

Shipping Issues

• We are not responsible for delays caused by carriers.

• We are not responsible for incorrect shipping addresses provided at checkout.

• If an item is returned to us due to an incorrect address, the customer is responsible for reshipping costs.

Non-Returnable Items

The following items are non-returnable:

• Personalized or custom engraved products

• Gift cards

• Items showing signs of use, installation, or handling beyond inspection

Refund Processing

• Approved refunds (if applicable) are issued to the original payment method.

• Processing times depend on the payment provider and may take several business days.

Contact

If you have any questions before placing an order, please contact us at:

info@engravedlegacy.ca